Ayurve - beauty | wellness | day spa
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02 82974844 @ Myer Sydney City

Cancellation Policy & Terms of Busines

 
Privacy
Gift Voucher/Certificate Terms
Loyalty Programme & Point Systems
Series Packages
When becoming a client of Ayurve, you agree to abide by our Cancellation Policy & terms of business:

• The booking fee for all treatments 30min & over is 50% of the treatment value. To secure your booking, credit card details must be supplied at the time of your booking. This fee is refundable provided at least 24 hours cancellation notice is given via email (feelgood@ayurve.com)

• If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule.

• 48 hours prior your appointment we send you SMS confirmation with the day & time of your appointment if you have supplied us with your mobile number. Upon receipt of this SMS we request you to reply 'yes', so it automatically confirms your appointment on our system. Please call us 24 hours prior your appt if you wish to reschedule otherwise 100% of your treatment fee will be charged.

Notice of cancellation or rescheduling less than 24 hours
(1 business day) incurs a 100% cancellation fee for all treatments for new clients &/or if you have have points, it deducted for existing clients. This also applies to appointments booked late & cancelled same day of the appointment. The cancellation fee is only deducted from your card upon receiving less than the required notice.

If you forget to cancel or don't show up, 100% of your appointment fee will be charged.
Gift Vouchers:
Make sure you have the following information handy and read the conditions below prior purchasing our gift certificate:

A. Valid Credit card ( visa, master, diners, american express, jcb).
B. Delivery name & address, contact number including email.
C. Any specific instruction including your details that has to be written on the gift certificate.

Terms & Conditions:
You need to advice & present the gift certificate at the time of booking and visit.
Ayurve has the right to reject any booking, if the voucher is not presented.
Gift Certificate cannot be redeemed for cash and is not transferrable.

Our Gift Certificate are valid for 3 months or have set expiry dates. If you do not use the certificate prior the expiry date it will be it will be irrecoverable.

Gift Certificates cannot be extended if you contact us after the expiry date. Charges may apply upto 10% of the gift certificate if 4 weeks extension is required prior expiry date.

Reasons may be given in writing via email to feelgood@ayurve.com

Gift Certificate issued cannot be refunded or exchanged for cash or used against other offers. Ayurve doesnt take any responsibility if your email giftcertificate is not reached in time due to Spam Filter or AntiVirus. To avoid please add feelgood@ayurve.com on outlook or email address book.

Online Registration: it is recommended to save the login and password for you to access info on your gift certificate.

Gift Certificate value or service can be changed if advised within 24 hours. Any cost incurred for the change like credit card processing fee, postage will be charged to the client.

If you cancel your booking within 24 hours Ayurve has the right to forfeit the gift certificate. Surcharge of 15% may apply on weekends please check at the time of booking. The treatments your select at Ayurve are reserved specially for you. We thank you for your understanding, as this helps us to provide you with quality service.>

Series Packages:
Terms and conditions:

We do not refund any packages/or part packages. We will gladly give you credit of the remaining value to use on other service or product.
This can not be used against any discounted treatments or be used in conjuction with any other offer, or gift certificate. Late cancellations could incur the forfeit of 1 part of series if less than 24 hrs is given.

Loyalty Points Program *Terms and Conditions :
* 6 points are rewarded for every $100.00 spent on any service from our Treatment Price List or Monthly Specials
* 3 points are rewarded for every $100.00 spent on any Products
* 20 points must be accumulated before redeeming your points
* Points earned are on price of service or product excluding GST
* Points are not transferable
* 33 points will be added to your record for client referrals, as a thank you from us to you. The more you refer the more you earn!
* 25 points will be deducted as our cancellation policy if we do not get 24 hour cancellation notice
* All your points will be void if we have not seen you within 3 month period.
* Points Policy is subject to change without notice.

Point Redemption :
* 1point is equal to the value of $1.00
* 20 points Maximum can be redeemed per visit on services from our Treatment Price List only
* 20 points are redeemable on fully paid services valued at minimum $20 or over from our Treatment Price List only
* Points can not be redeemed on Product purchase, Monthly Specials, Gift Certificates, Packages & Touch-Up services from Treatment Price List
* Points redeemed on services from our Treatment Price List are GST exclusive

Our opening hours are from :
Monday to Thursday 8.30am to 8.00pm (treatments from 10.00-7.45pm)
Friday 8.30am to 7.30pm (treatments from 10.00-7.15pm) and
Saturdays 9.00am to 5.30pm (treatments from 9.30-5.00pm) for your convenience.

Remarketing Advertising Policy

We are using Google Adwords remarketing to advertise online. So third -party vendors like Google show your ads on sites across the Internet. These third -party vendors also use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.

If you want to opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads, than please use Google Analytics Opt-out Browser Add-on.